/* Visualizador de mídia (aba do chat) tem arquivo próprio. */

/* CRM33 Comercial — Atendimento (tela principal): só layout da área.
 * Cores e raios vêm de tokens.css; componentes (botão, selo, painel) vêm de base.css;
 * composer, áudio e menus portados vêm de legado.css. Prefixo: .at- */

/* ---------- Grade dos três painéis ---------- */
.at-raiz { height: 100%; }
.at-raiz [hidden] { display: none !important; }
.at-grid {
  flex: 1; min-height: 0;
  display: grid;
  grid-template-rows: minmax(0, 1fr);
  grid-template-columns: 300px 8px minmax(280px, 1fr) 8px 340px;
  align-items: stretch;
}
.at-col {
  position: relative;
  min-width: 0; min-height: 0;
  overflow: hidden;
}
.at-conteudo {
  flex: 1; min-height: 0; min-width: 0;
  display: flex; flex-direction: column;
}
.at-col[data-recolhida="1"] > .at-conteudo { display: none; }
.at-col .at-faixa { display: none; }
.at-col[data-recolhida="1"] .at-faixa {
  display: flex; flex-direction: column; align-items: center; justify-content: center;
  width: 100%; height: 100%; border: 0; background: none; cursor: pointer;
  color: var(--ink-soft); padding: 0;
}
.at-col[data-recolhida="1"] .at-faixa:hover { color: var(--accent); background: var(--surface-muted); }
.at-voltar-celular { display: none; }

/* Alça entre painéis: a faixa de 8 px é o próprio fundo; a linha aparece ao passar o mouse. */
.at-sep { position: relative; cursor: col-resize; touch-action: none; }
.at-sep::after {
  content: ""; position: absolute; top: 0; bottom: 0; left: 50%;
  width: 2px; margin-left: -1px; border-radius: 2px;
  background: transparent; transition: background var(--dur) var(--ease);
}
.at-sep:hover::after, body.is-resizing .at-sep:not(.is-off)::after { background: var(--line-strong); }
.at-sep.is-off { cursor: default; }
.at-sep.is-off:hover::after { background: transparent; }
body.is-resizing { cursor: col-resize; user-select: none; }

/* ---------- Lista de conversas ---------- */
.at-lista { position: relative; flex: 1; min-height: 0; display: flex; flex-direction: column; }
.at-lista-cab {
  position: relative;
  display: flex; flex-direction: column; gap: 6px;
  padding: 12px 12px 0;
  border-bottom: 1px solid var(--line);
}
.at-lista-topo { display: flex; align-items: center; gap: 8px; min-height: 36px; }
.at-lista-topo > .panel-title { margin: 0 2px; flex: none; }
.at-busca-slot { margin-left: auto; min-width: 0; display: flex; justify-content: flex-end; }
.at-busca-slot:has(.bsc.is-aberta) { flex: 1; }
.at-lista-cab .tabs { padding: 0; border-bottom: 0; gap: 0; }
.at-lista-cab .tab { padding: 8px 4px 7px; font-size: var(--fs-1); gap: 3px; }
/* Abas rolam na horizontal (sem cortar o último); o fade aparece só quando há o que rolar. */
.at-lista-cab .tabs { flex-wrap: nowrap; overflow-x: auto; scrollbar-width: none; }
.at-lista-cab .tabs::-webkit-scrollbar { display: none; }
.at-lista-cab .tabs > .tab { flex: 1 0 auto; white-space: nowrap; }
.at-lista-cab .tabs.is-cortada { mask-image: linear-gradient(to right, #000 calc(100% - 32px), transparent); -webkit-mask-image: linear-gradient(to right, #000 calc(100% - 32px), transparent); }
.at-lista-cab .tabs.is-cortada.is-fim { mask-image: none; -webkit-mask-image: none; }
.at-lista-cab .tabs > .tab { flex: 1 1 auto; justify-content: center; }
/* Sem backend no contrato ainda: sugestão de IA e link de pagamento ficam ocultos no composer. */
.at-composer #btn-suggest, .at-composer [data-attach="infinitepay"] { display: none !important; }
.at-contagem {
  min-width: 16px; padding: 0 5px; height: 16px; border-radius: 8px;
  background: var(--surface-muted); color: var(--ink-soft);
  font-size: 11px; font-weight: var(--fw-2); line-height: 16px; text-align: center;
  font-variant-numeric: tabular-nums;
}
.at-contagem.is-alerta { background: var(--danger-soft); color: var(--danger); }
.at-lista-scroll { flex: 1; min-height: 0; overflow-y: auto; position: relative; }
.at-lista-inner { position: relative; width: 100%; }
.at-lista-scroll > .empty { padding: 28px 16px; }
.at-carregando { display: flex; flex-direction: column; gap: 10px; padding: 10px 12px; }
.at-skel-linha { height: 52px; border-radius: var(--radius-sm); }

.at-item {
  position: absolute; left: 0; right: 0; height: var(--row-h);
  display: grid; grid-template-columns: 40px minmax(0, 1fr); gap: 10px; align-items: center;
  padding: 0 12px; cursor: pointer; outline: none;
  transition: background var(--dur) var(--ease);
}
.at-item:hover { background: var(--surface-soft); }
.at-item:focus-visible { box-shadow: inset 0 0 0 2px var(--accent); }
.at-item[aria-selected="true"] { background: var(--accent-soft); }
.at-item.entra { animation: entra var(--dur) var(--ease); }
/* Mensagem chegou com a lista parada: a linha fica destacada até ser aberta. */
.at-item.is-realce { background: var(--accent-soft); box-shadow: inset 3px 0 0 var(--accent); }
.at-item .avatar { width: 40px; height: 40px; font-size: var(--fs-2); }
.at-item-corpo { min-width: 0; height: 100%; display: flex; flex-direction: column; justify-content: center; gap: 2px; }
.at-l1, .at-l2, .at-l3 { display: flex; align-items: center; gap: 6px; min-width: 0; }
.at-l1 { height: 18px; }
.at-l2 { height: 18px; }
.at-l3 { height: 16px; font-size: var(--fs-1); color: var(--ink-faint); }
.at-nome { flex: 1; min-width: 0; font-size: var(--fs-3); font-weight: var(--fw-2); }
.at-hora { flex: none; font-size: var(--fs-1); color: var(--ink-faint); font-variant-numeric: tabular-nums; }
.at-previa { flex: 1; min-width: 0; display: flex; align-items: center; gap: 4px; font-size: var(--fs-2); color: var(--ink-soft); }
.at-previa .ico { color: var(--ink-faint); }
.at-l2 .badge-count { flex: none; }
.at-l3 .dot { flex: none; }
.at-etapa-tag {
  flex: none; height: 16px; padding: 0 6px; border-radius: var(--radius-pill);
  background: var(--surface-muted); color: var(--ink-soft); font-size: 11px; line-height: 16px;
}
.at-atend { min-width: 0; }

/* ---------- Chat ---------- */
.at-chat { position: relative; flex: 1; min-height: 0; min-width: 0; display: flex; flex-direction: column; }
.at-chat [hidden] { display: none !important; }
.at-chat-cab {
  display: flex; flex-direction: column; gap: 6px;
  padding: 8px 10px; border-bottom: 1px solid var(--line);
}
.at-chat-linha { display: flex; align-items: center; gap: 8px; min-width: 0; }
.at-chat-linha .avatar { width: 36px; height: 36px; }
.at-chat-id { flex: 1; min-width: 0; line-height: 1.25; }
.at-chat-acoes { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; }
.at-chat-acoes .btn-sm { height: var(--control-h-sm); }
.at-chat-acoes .at-etapa { width: auto; height: var(--control-h-sm); padding: 0 24px 0 8px; font-size: var(--fs-1); }
.at-chat-acoes .badge { height: var(--control-h-sm); }
.at-chat-acoes .badge-ok { display: inline-flex; align-items: center; }

.at-chat[data-estado="vazia"] .at-chat-cab,
.at-chat[data-estado="vazia"] .at-chat-corpo { display: none; }
.at-chat[data-estado="aberta"] .at-chat-vazio { display: none; }
/* Sem conversa: só o texto no meio do espaço, sem moldura (o painel do chat fica transparente, como o CRM33). */
.at-chat-vazio {
  flex: 1; display: flex; align-items: center; justify-content: center;
  padding: 24px; text-align: center;
  color: var(--ink); font-size: var(--fs-3); font-weight: var(--fw-2);
  /* Halo na cor da superfície: o texto segue legível sobre a foto, no claro e no escuro. */
  text-shadow: 0 0 3px var(--surface), 0 0 12px var(--surface), 0 0 20px var(--surface);
}
.at-col-chat[data-vazia="1"] { background: transparent; box-shadow: none; }
.at-chat-corpo { flex: 1; min-height: 0; display: flex; flex-direction: column; }

.at-chat-oferta {
  display: flex; align-items: center; flex-wrap: wrap; gap: 6px;
  align-self: flex-start; max-width: 100%; margin: 6px 12px 0; padding: 4px 6px 4px 10px;
  border-radius: var(--radius-pill); background: var(--ok-soft); color: var(--ok);
}
.at-chat-oferta.hidden { display: none; }
.at-oferta-txt { min-width: 0; display: flex; align-items: center; gap: 6px; font-weight: var(--fw-2); }
.at-chat-oferta .btn:not(.btn-primary) { background: var(--surface); }

.at-thread-wrap { flex: 1; min-height: 0; position: relative; display: flex; flex-direction: column; }
.at-thread {
  flex: 1; min-height: 0; overflow-y: auto; position: relative;
  display: flex; flex-direction: column; gap: 3px;
  padding: 6px 12px 10px;
  background: var(--thread-bg);
  overscroll-behavior: contain;
}
/* Faixa própria acima das mensagens: ocupa espaço no fluxo e não cobre bolha nenhuma. */
.at-pilula {
  align-self: center; flex: none; min-height: 22px; margin: 6px 0 0;
  padding: 3px 12px; border-radius: var(--radius-pill);
  background-color: var(--surface); box-shadow: var(--shadow-sm);
  font-size: var(--fs-1); color: var(--ink); white-space: nowrap; pointer-events: none;
}
.at-pilula.is-vazia { visibility: hidden; }
.at-novas {
  position: absolute; left: 50%; bottom: 12px; transform: translateX(-50%); z-index: 3;
  background: var(--surface); box-shadow: var(--shadow);
}
.at-novas.hidden { display: none; }

.at-dia { align-self: center; flex: none; margin: 8px 0 4px; }
.at-dia span {
  display: inline-block; padding: 2px 10px; border-radius: var(--radius-pill);
  background-color: var(--surface); box-shadow: var(--shadow-sm);
  font-size: var(--fs-1); color: var(--ink); text-transform: capitalize;
}
.at-marco { align-self: stretch; display: flex; align-items: center; gap: 8px; margin: 8px 0; color: var(--accent); font-size: var(--fs-1); font-weight: var(--fw-2); }
.at-marco::before, .at-marco::after { content: ""; flex: 1; height: 1px; background: var(--accent); opacity: 0.35; }
.at-marco span { white-space: nowrap; }
.at-sistema { align-self: center; font-size: var(--fs-1); color: var(--ink-soft); }
.at-sistema span { display: inline-block; padding: 3px 10px; border-radius: 8px; background: var(--surface); }

.at-linha { display: flex; align-items: flex-end; gap: 4px; max-width: 100%; }
.at-linha.is-in { justify-content: flex-start; }
.at-linha.is-out, .at-linha.is-nota { justify-content: flex-end; }
.at-linha.is-out .at-acao-msg { order: -1; }
.at-linha.is-nota .at-acao-msg { order: -1; }
.at-acao-msg { opacity: 0; transition: opacity var(--dur) var(--ease); flex: none; }
.at-linha:hover .at-acao-msg, .at-acao-msg:focus-visible { opacity: 1; }
/* Toque: sem botão de ações; o toque longo abre o mesmo menu (contextmenu). */
@media (hover: none) { .at-acao-msg { display: none; } }

.at-bolha {
  position: relative; min-width: 0;
  max-width: min(74%, 520px);
  padding: 6px 9px 4px;
  border-radius: 10px;
  background: var(--bubble-in);
  box-shadow: var(--shadow-sm);
  overflow-wrap: anywhere;
}
.is-in .at-bolha { border-top-left-radius: 3px; }
.is-out .at-bolha { background: var(--bubble-out); border-top-right-radius: 3px; }
.at-chat .is-in .at-bolha { background-color: var(--bubble-in); }
.at-chat .is-out .at-bolha { background-color: var(--bubble-out); }
:root[data-visual="hubmed"] .at-chat .is-in .at-bolha { background-color: #fff; }
:root[data-visual="hubmed"] .at-chat .is-out .at-bolha { background-color: #e0e7ff; }
.is-nota .at-bolha { background: var(--bubble-note); border: 1px dashed var(--line-strong); box-shadow: none; }
.at-nota-rotulo { font-size: var(--fs-1); font-weight: var(--fw-2); color: var(--warn); margin-bottom: 2px; }
.at-texto { white-space: pre-wrap; font-size: var(--fs-3); line-height: 1.4; }
.at-bolha { color: var(--ink); }
.at-chat-origem, .fi-origem { color: var(--ink-soft); }
.at-rodape {
  display: flex; align-items: center; justify-content: flex-end; gap: 4px;
  margin-top: 2px; font-size: 11px; color: var(--ink-faint);
  font-variant-numeric: tabular-nums;
}
.at-estrela { color: var(--warn); }
.at-reacoes { margin-right: auto; font-size: var(--fs-2); }
.at-status { display: inline-flex; align-items: center; gap: 4px; color: var(--ink-faint); }
.at-status .at-tick { width: 14px; height: 12px; display: block; }
.at-tick path { fill: none; stroke: currentColor; stroke-width: 1.7; stroke-linecap: round; stroke-linejoin: round; }
.at-status.is-enviada { color: var(--ink-faint); }
.at-status.is-entregue { color: var(--ink-soft); }
.at-status.is-lida { color: var(--ack-read); }
.at-status.is-falhou { color: var(--danger); }
.at-status.is-relogio { color: var(--ink-faint); }
.at-tentar {
  border: 0; background: none; padding: 0 0 0 2px; cursor: pointer;
  color: var(--danger); font-weight: var(--fw-2); font-size: var(--fs-1); text-decoration: underline;
}
.at-citacao {
  display: flex; flex-direction: column; align-items: flex-start; width: 100%; min-width: 0;
  margin-bottom: 4px; padding: 4px 8px; border: 0; border-left: 3px solid var(--accent);
  border-radius: 6px; background: color-mix(in srgb, var(--ink) 6%, transparent);
  text-align: left; cursor: pointer; color: var(--ink-soft); font-size: var(--fs-1);
}
.at-citacao b { color: var(--accent); font-weight: var(--fw-2); max-width: 100%; }
.at-citacao span { max-width: 100%; }
.at-midia-img { display: block; padding: 0; border: 0; background: none; cursor: zoom-in; max-width: 100%; border-radius: 8px; overflow: hidden; }
.at-midia-img img { display: block; max-width: 100%; max-height: 260px; border-radius: 8px; }
.at-doc {
  display: flex; align-items: center; gap: 8px; min-width: 180px; margin-bottom: 4px; padding: 8px;
  border-radius: 8px; background: var(--surface-muted); color: var(--ink); text-decoration: none;
}
.at-doc .ico { color: var(--accent); }
.at-doc-btn { width: 100%; border: 0; font: inherit; text-align: left; cursor: pointer; }
.at-doc-btn:hover { background: var(--surface-soft); }

.at-reagir {
  position: fixed; z-index: 70; display: flex; gap: 2px; padding: 4px;
  background: var(--surface); border-radius: var(--radius-pill); box-shadow: var(--shadow);
}
.at-reagir button {
  width: 36px; height: 36px; border: 0; border-radius: 50%; background: none;
  font-size: 20px; line-height: 1; cursor: pointer; padding: 0;
  transition: transform var(--dur) var(--ease), background var(--dur) var(--ease);
}
.at-reagir button:hover, .at-reagir button:focus-visible { transform: scale(1.2); background: var(--surface-muted); }

/* ---------- Ficha (coluna) ---------- */
.at-ficha-conteudo { overflow: hidden; }
.at-ficha-carregando { flex: 1; display: flex; flex-direction: column; gap: 10px; padding: 12px; }
.at-skel-ficha { height: 34px; }
.at-skel-curto { width: 60%; height: 14px; }
.at-ficha-corpo { flex: 1; min-height: 0; display: flex; flex-direction: column; overflow: hidden; }
.at-ficha-corpo[hidden] { display: none; }

/* ---------- Celular (<768 px): um painel por vez ---------- */
@media (max-width: 767px) {
  .at-grid {
    grid-template-columns: minmax(0, 1fr);
    gap: 0;
  }
  .at-sep { display: none; }
  .at-col { display: none; }
  .at-grid[data-vista="lista"] .at-col[data-col="lista"],
  .at-grid[data-vista="chat"] .at-col[data-col="chat"],
  .at-grid[data-vista="ficha"] .at-col[data-col="ficha"] { display: flex; flex-direction: column; }
  .at-col .at-faixa { display: none !important; }
  .at-col > .at-conteudo { display: flex !important; }
  .at-col-chat { border-radius: var(--radius); }
  .at-so-desktop { display: none !important; }
  .at-so-celular { display: inline-flex !important; }
  .at-voltar-celular {
    display: flex; align-items: center; gap: 6px; height: var(--control-h);
    padding: 0 12px; border-radius: 0; border-bottom: 1px solid var(--line);
    font-weight: var(--fw-2); font-size: var(--fs-2);
  }
  .at-chat-cab { padding: 6px 8px; }
  .at-thread { padding-left: 8px; padding-right: 8px; }
  .at-bolha { max-width: 84%; }
  .at-item { padding: 0 10px; }
}
.at-so-celular { display: none; }
.at-col[data-col="ficha"] .at-voltar-celular { display: none; }
@media (max-width: 767px) {
  .at-col[data-col="ficha"] .at-voltar-celular { display: flex; }
}

@media (prefers-reduced-motion: reduce) {
  .at-item.entra { animation: none; }
}

/* ---------- Abas da conversa (Conversa | mídia aberta) ---------- */
.at-chat-abas {
  display: flex; align-items: flex-end; gap: 2px; min-width: 0;
  padding: 0 8px; border-bottom: 1px solid var(--line); background: var(--surface);
}
.at-aba {
  display: inline-flex; align-items: center; gap: 6px; min-width: 0; max-width: 260px;
  height: 36px; padding: 0 10px; border: 0; border-bottom: 2px solid transparent; margin-bottom: -1px;
  background: none; color: var(--ink-soft); font: inherit; font-size: var(--fs-2); cursor: pointer;
}
.at-aba:hover { color: var(--ink); }
.at-aba.is-ativa { color: var(--accent); border-bottom-color: var(--accent); font-weight: var(--fw-2); }
.at-aba:focus-visible { outline: 2px solid var(--accent); outline-offset: -2px; border-radius: var(--radius-xs); }
.at-aba-midia { display: inline-flex; align-items: center; min-width: 0; }
.at-aba-midia .at-aba { min-width: 0; }
.at-aba-midia > [data-aba-fechar] { margin-bottom: 4px; }
.at-aba-ico { display: inline-flex; flex: none; }
.at-aba-ico .ico { color: var(--accent); }

/* ---------- Busca da conversa (barra abaixo do cabeçalho) ---------- */
.at-chat-busca { padding: 6px 10px; border-bottom: 1px solid var(--line); background: var(--surface); }

/* ---------- Texto selecionado: ação flutuante ---------- */
.at-selecao {
  position: absolute; z-index: 6; display: inline-flex; align-items: center; gap: 6px;
  white-space: nowrap; box-shadow: var(--shadow);
}

/* ---------- Painel do cliente: botão do cabeçalho ---------- */
.at-chat-linha [data-acao="painel"].is-ativo { color: var(--accent); background: var(--accent-soft); }

/* ---------- Busca reutilizável (lupa + campo + filtros) ---------- */
.bsc { position: relative; display: flex; align-items: center; justify-content: flex-end; gap: 4px; min-width: 0; }
.bsc.is-aberta { flex: 1; justify-content: stretch; }
.bsc [hidden] { display: none !important; }
.bsc-lupa.is-ativo { color: var(--accent); background: var(--accent-soft); }
.bsc-campo {
  display: flex; align-items: center; gap: 2px; flex: 1; min-width: 0;
  height: var(--control-h-sm); padding: 0 4px 0 2px;
  background: var(--surface); border: 1px solid var(--line-strong); border-radius: var(--radius-sm);
  transition: border-color var(--dur) var(--ease), box-shadow var(--dur) var(--ease);
}
.bsc-campo:focus-within { border-color: var(--accent); box-shadow: inset 0 0 0 1px var(--accent); }
.bsc-input:focus, .bsc-input:focus-visible { outline: none; box-shadow: none; }
.bsc-campo .btn:focus-visible { outline-offset: -2px; }
.bsc-input {
  flex: 1; min-width: 0; height: 100%; padding: 0 6px; border: 0; background: transparent;
  color: var(--ink); font: inherit; font-size: var(--fs-2); outline: none; box-shadow: none;
}
.bsc-input::placeholder { color: var(--ink-faint); }
.bsc-filtro.is-ativo { color: var(--accent); background: var(--accent-soft); }
.bsc-contagem { flex: none; padding: 0 4px; font-size: var(--fs-1); color: var(--ink-soft); white-space: nowrap; font-variant-numeric: tabular-nums; }
.bsc-campo .btn-icon { width: 28px; height: 28px; }
.bsc-pop {
  position: fixed; top: 0; left: 0; z-index: 60;
  width: min(280px, calc(100vw - 32px));
  display: flex; flex-direction: column; gap: 12px; padding: 12px;
  background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius-sm); box-shadow: var(--shadow);
}
.bsc-pop .check { font-size: var(--fs-2); }
.bsc-pop .row { justify-content: flex-end; }

/* ---------- Destaque da busca dentro da conversa ---------- */
mark.at-marca { background: var(--warn-soft); color: inherit; border-radius: 3px; padding: 0 1px; }
mark.at-marca.is-atual { background: var(--warn); color: var(--surface); }

/* ---------- Divisória do visualizador ---------- */
.at-midia-aba { flex: 1; min-height: 0; display: flex; flex-direction: column; }

/* Troca de quem fala (cliente ↔ atendente): respiro extra entre as bolhas. */
.at-linha.is-troca { margin-top: 10px; }

/* Botões do cabeçalho: rótulo some só em espaço muito estreito (no celular de 390 px ele aparece); o ícone segue com title/aria-label. */
.at-chat-cab { container-type: inline-size; }
@container (max-width: 320px) { .at-rotulo { display: none; } }